Refund Policy

This Refund Policy explains billing, cancellation, and refunds for paid features on AyoMatch, operated by Favrs. Joining the waitlist and creating a basic profile are free. This policy is part of our Terms of Service.

1. Subscriptions & auto-renewal

Premium subscriptions are billed in advance for the interval you choose (for example, monthly) and renew automatically at the then-current price until you cancel. Payments are processed by Stripe. We will tell you the price and renewal interval before you purchase.

2. How to cancel

You can cancel anytime from your account settings or by emailing support@ayomatch.com. Cancellation stops future renewals; your premium access continues until the end of the period you already paid for.

3. Refunds

Except where required by law, payments are non-refundable and we do not provide refunds or credits for partially used periods. We may, at our discretion, grant a refund in cases of billing error or service failure.

• Dating-service cancellation right: where your state or country grants dating- service subscribers a right to cancel (commonly within three business days of purchase), we will honor it — contact us and we will refund as required by that law.
• EEA/UK withdrawal: consumers may have a 14-day right of withdrawal. If you begin using paid digital features immediately, you acknowledge this may end that right to the extent permitted by law.

4. One-time purchases

Add-ons such as the verification badge and profile boosts are one-time purchases. Because they are delivered and consumed immediately, they are non-refundable once used, except where required by law or in the case of a technical failure that prevented delivery.

5. Chargebacks

If you believe a charge is incorrect, please contact us first — we will work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account.

6. Contact

Billing and refund requests: support@ayomatch.com.